This just royally stinks!!!!!

coasterqueen wrote: I am so upset right now. Dh and the girls got me a $100 gift certificate for a really nice spa here in town. His cousin works there so I've been there before. I called and asked for "new talent" so I could get a cheaper price and they booked me. I then called Dh's cousin back later and asked if she was any good and she said yes. Ok, I was all excited to get it done today. I go to get it done thinking I'd just stick with my normal color and highlights but the lady talked me into going lighter. Ok, fine, I could use something new. I told her I didn't want ANY BOLD blonde highlights in my hair and she said she wouldn't. Ok, fine. She showed me the colors, they looked good :blah: :blah: :blah:. She butchered my hair. I said no more than an inch, she took more. Anyways, when she finished blow drying I could tell the highlights were a teeny bit lighter than I wanted but under their lighting it looked like I could live with it. I was however upset that she had dye ALL OVER my face and couldn't get it off. So she gave me some stuff to try at home to take it off. Anyways, I go to pay thinking it would be no more than $75 for haircut, color and highlights, which is what it has been in the past for new talent. They give me my total and it was $132!!!!! And that was w/o tip. I was floored and throwing a fit. They told me she wasn't new talent, that she got a promotion on Monday, which was when I made my appointment. They said I would have had to make it on Saturday to get the new talent price. I explained to them I specifically asked for new talent. They told me I had to call and make a complaint w/a manager. I did NOT have the extra $32 plus tip. We don't use credit cards anymore so I just had to put it on my check card and PRAY Dh had extra money on there. Well he did, but it was for groceries so there goes food. I only gave her a $10 tip which was less than 10% but I didn't even have that.

Oh and to top it off. I get home and Dh says "OMG Karen your hair looks WHITE!" I look in the mirror in OUR lighting and the highlights are so blonde that my hair DOES look white. And there are a LOT of highlights in my hair.

I am so peeved. I called Dh's cousin, who I found out was leaving the spa this coming week, and she said she'd try to get me a gift card there w/the difference of what it should have cost. But I need my cash back. And I told that lady who did my hair I liked it because under that lighting it looked pretty good. At home in REAL lighting it looks AWFUL. Now what do I do? Do I go back and tell them I hate it and to fix it for free???? Or what?????

This is the HIGHEST regarded spa in our town.

kayla's mama replied: OMG Karen I'm so sorry that you had such a rough time at the spa. I would most def. call the manager and complain and have them fix your hair for free. Most salons will do this. I'm so sorry, that was supposed to be a fun and relaxing trip to the spa and it seems as though it turned out to be a headache.

luvbug00 replied: OMG I would march in there DEMAND a refund of what you over paid and tell them if they didn't have a what you asked for in a stylist then they should have called you and told you and given you the option to reschdual. This is 100% thier mistake and they OWE YOU an appology and explain to them you HATE your hair. and make sure you speak to a manager and if possible higher power. You are the coustomer you are ALWAYS right!!!!

mysweetpeasWil&Wes replied: I'm so sorry Karen...that is awful! First, they should have warned you about the price ahead of time, but since I've BTDT, they typically don't. I've had the same thing happen...it seems like every time I go in, the price goes from $90 for both to $130 (without tip). Makes me so mad!! I don't care if someone just got promoted...they should TELL their clients!! So not that this is any help to you right now, but I just space it out...haircut one month, color the next because we can't afford that huge amount all at once. Anyway, I think that it is perfectly okay to go in and say that you're truly not happy with the outcome. They should change the color at no charge. I would definitely talk with the manager too. If nothing works, at least get the gift cert from DH's cousin for the difference.

coasterqueen replied: Yeah, I wish I wouldn't have talked to Dh's cousin. She's the assistant manager there so I don't think after talking to her I can go above her head, ya know. I thought she would have done more.

Also the lady got dye all over my brand new shirt. I didn't notice it til Dh said something. It's on the back of my shirt. Are they responsible for that?

mysweetpeasWil&Wes replied:
I'm not sure. I would just politely list all the bad things that happened with your experience to DH's cousin, including the dye on the shirt. Hopefully she will know what to do. Which is more than just a GC for the difference. A refund would be better! I guess it's hard when it's family, but you still have every right to complain IMO. Good luck!

MyBrownEyedBoy replied: And maybe they need to reevaluate their criteria for moving someone up. If she is still getting dye on clothes and making hi-lites too light, she apparently isn't ready to charge full price. I hope things get sorted out for you, Karen.

MommyToAshley replied: I'm sorry a day that was suppsoed to be relaxing turned into such a nightmare. I don't think it is unreasonable for them to fix your hair at no cost and refund you the difference in what you were quoted and the actual fee. That is the very least they should do.

I bet your hair doesn't look as bad as you think... can you post a pic for us? You may just not be used to the color.

Boys r us replied: Yikes!! I'm so sorry!! Ditto to what Dee Dee said!

My2Beauties replied: I would also demand my money back Karen. I'm with everyone on this one, how can someone get a promotion when she doesn't even know how to not get dye all over someone's clothes and their face. I'm sorry hon but that is just totally unacceptable and I would do whatever I had to do to get my money back and get my hair fixed. I know your DH's cousin works there and you hate to give her salon a bad rep but let her know the truth and if she can't fix it, go above her just say no hard feelings but I'm really upset about this. That is the worst feeling in the world to have someone mess your hair up like that, it happened to me once and it was so awful, I felt terrible until I got it fixed and it cost me $150 to get my hair fixed! So you should A) make sure you go in there and get them to fix the color in your hair B ) let DH's cousin know that if she cannot get you a refund or the GC for the difference and that cash back that you will be going higher up and C) find out their policy about reimbursing you for your shirt, since it's ruined from her bad dye job

coasterqueen replied: THanks everyone. I was going to above her head but she called me first thing this morning saying she had a gift card for me. I have no clue how much. I really want my cash back though, but I really don't want to go above her head. I did also tell her about the shirt today and she said she'd see what she could do. She seemed annoyed that I was complaining. I should have went straight to the top manager to begin with. SIGH.

lisar replied: OMG....I would go back up there and tell them isnt what you wanted. And see what they would do for you. I am sorry you didnt have a good time.

Kaitlin'smom replied: oh sorry things got so screwed up. She is leaving right? then go above her if she seems annoyed. There is NO excuse for dye all over you and your clothes. Do you feel like posting a pic of it, maybe the color is not as bad as you think

danahas4monkeys replied: I would demand my money back or at the very least tell them to fix it for free!
Sorry your day sucked!


Dana

aspenblue1 replied: I would ask for my money back completely. If she isnt being as helpful as she should I would definately go over her head.

C&K*s Mommie replied: I would still go to the top manager and place the two complaints anyhow. It may be a poor, blatant attempt to assuage you and the situation, but I would still make your voice heard.



You deserve your money back, but if at the very least a refund of the difference of what was overpaid, that you were not expecting. A gift card is nice, but if that is not the cash you were planning to use to buy groceries with, than little good it is doing to feed your babies. I would still go to the top.

Jamison'smama replied: Is this a chain or is there an owner that can be contacted. I would put in writing all that occured and then mention how wonderful the assistant manager was in trying to assist you. You can mention what she offered and that you appreciated her effort but needed more. If she is leaving there in a week, does she really care what you do? This all just sounds ridiculous, unprofessional and unethical.

gr33n3y3z replied:
I agree with Dee Dee

holley79 replied: I would be so peeved. I would go back and complain. That's just rediculous. My mom got her hair done. While we were at the salon it didn't look too bad but it was like it just kept getting lighter and lighter. She was so ticked. She went back and made them tone it down.