what sales tactic do you respond best to?

luvbug00 wrote: As you kow i sell jewelry. My boss and i have been disagreeing as to which tactic is best.

I am subtle.
" Hi how are you? can i help you find somthing today? "
if they say no
" well feel free to browse arround and tell me if somthing catches your eye"
if they see somthing but don't call me over i say
"did you want to try that on?"
if they say ohh i was just looking. or somthing to that effect i say
"your more then welcome to try it on even if just for fun"
and then start converstion with them about the weather, life stuff and such while showing off the jewelry....

Luis is abrasive
he says things like
"what can i do to earn your business today and be your family jeweler?"
"If you take this diamond today..."
"this are F VS stones and... "
he pushes our merchindice..and hard!
he's friendly though. just somtimes he is too much.

so anyway i told him i'd ask what you guys think would be more effective for you to buy somthing.

sweet and relaxed?
kind but forward?

amynicole21 replied: Well, I really appreciate the less direct and in-your-face approach since I'm usually bullied into buying things I don't want or need by the hard-sales approach. Case in point, the $100 of face cream/mud mask I bought at the mall because the woman wouldn't shut up.

My3LilMonkeys replied: Personally, I don't like salespeople to approach me - at all. If I need one, I'll find them.

I completely understand why salespeople don't take this approach however - it really wouldn't be good for their commissions.

grapfruit replied: I'm a "mid-pressure" seller and it seems to work well. I don't push, like he does, but I don't let them just walk away either.

I design my questions with a "buy in" so they have to become engaged. For example, when somebody asks for a quote I give them ALL what it covers (so it sounds like a lot) and THEN the price (monthly first). Then I ask them if a morning or an afternoon appointment is better. Since they're choosing, they feel like they're making the decision.

Don't get me wrong, I take good care of my clients. I would never push them into something that isn't good for them.

I guess in your situation, I'd be more happy w/your "mode" of selling. If he started pushing jewerly onto me I'd probably walk out the door, even IF I was in the market for something. W/something like that I think I'd strike up a converstation. I'd actually probably have some interesting facts about jewerly or the business or something to just whip out and interest them.

grandma replied: OMG, I have so much jewerly and I buy it for my dil's and grand daughters. They know me at the jewerly store where I shop and get my rings and things cleaned. I like your approach. When I say I'm just looking, that's what I want to do and then when I want to see something I will call you back. I hate high pressure and I won't buy from that kind of sales person.

lovemy2 replied: Say hello to me then leave me alone until I come to you with a question- if your up my you know what I am gone...

luvmykids replied:
Same here

Hillbilly Housewife replied: If I want to spend money, I will, and if I don't, I won't, no matter what the sales tactic is. I prefer someone who offers their help, and if i don't want it, they back off and take the hint.

A salesman who start spewing word vomit about their products unless I ask is just telling me he doesn't give a crap about ME, and just wants my money, and no matter how much I may want what he's selling, talking to me like I'm interested in purchasing stock rather than a piece of delicate jewellery just drives me out of the store.

I say keep your approach.

Hillbilly Housewife replied:
See this would drive me away. I've been known to tell ppl, when I ask for a quote, and they start giving me ALL the details, that I just want the price... and if I'm interested int he price, then I'll ask for the details...because usually when they start talking about it all before giving the price, I know it's going to be expensive.

CantWait replied: I'm the get out of my face type.
If somehow I get pressured into buying something, then there's a HUGE chance I'm going to return it. I'm the queen of returning things because of impulse buying.

Jackie012007 replied: ugh there is nothing worse than a pushy salesman - I will leave right then and there. I think your approach is smarter - try to strike up a conversation with the person, so they feel more comfortable.

austins mom replied: sweet and relaxed. i dont like to feel pressured.

Jamison'smama replied: I would say the relaxed approach is what I prefer however it is probably not going to encourage me to buy something. If no one approaches me, I will feel more comfortable just browsing and leaving. I think for selling purposes there needs to be a happy medium. If you see someone looking at something, bring over the matching earrings or bring over something that goes with something they already have. I think explaining the product is a turn off but making suggestions is a relaxed way of pushing the sale.

:.Mrs_Mommy.: replied: Personally I like the casual way. If I feel pressured into something I will buy it but then never go back to the store for fear of getting that sales person again. I have a problem saying no and then buying it and returning it and hating that store from then on.


Stick with your approach. It is better IMHO.

lisar replied: I dont respond to them. I get what I want and I dont deal with them. I tell them I am fine on my own and that if I have any questions I will let them know.

mysweetpeasWil&Wes replied: I definitely want someone to acknowledge I am there...I can't stand when I actually need help and can't find someone, or they ignore me because they think someone else has more money, or they don't know answers to my questions. That drives me nuts. But I can't stand someone who is up in my face, already giving me a whole rundown on diamonds, even those I'm not looking at. That first line you said your boss says, seems really fake IMO. I'm leaning more to your side Nadia!